Refunds & Returns Policy
Order Change / Cancellation
All orders can be cancelled until they are shipped with a valid reason only. If your order has been paid and you need to change the Shipping Address / Item Size / item Color Etc, you must contact us on email within 12 hours. Once the packaging and shipping process has started, it can no longer be Changed or Cancel.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 Business days not including 2-5 day processing)
- you receive the wrong item
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address, No Response to delivery company)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 Business days) has expired. You can send us a message on Contact Us page.
Late or missing refunds
- 1. If you haven’t received a refund yet, first check your bank account again.
- 2. Then contact your credit card company, it may take some time before your refund is officially posted.
- 3. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
There are certain situations where only partial refunds are granted: (if applicable)
- 1. Book with obvious signs of use
- 2. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
`Note: You will get refund within 3 to 20 Business day
Before Making a Return Request
1) For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
2) If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
3) If the package is returned to our warehouse because of a customer’s personal reason, we’ll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer’s personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn’t collect package by the deadline
1. Items outside the warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items.
Note: Sale/Offer/Custom Made Items:
Items which are part of any sale/offer or Custom made cannot be Return & refunded unless they are faultys